Damaged Items
Cancellations
Exchanges
How Do I Return a Product?



Damaged Items

If you receive a damaged product during shipping or if your product contains a defect, contact us immediately. Please make sure to note any damage on the freight bill next to your signature and email us at support@moderndecorhome.com. Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized through our customer service department prior to return. All returns require return merchandise authorization (RMA) from our company. No returns will be accepted without this number.


Cancellations

The best way to cancel an order is to reply to the instant order confirmation you received when you placed your order online or send an email to support@moderndecorhome.com with your order number. Just tell us why you need to cancel and we will put it through the system as soon as possible. You will receive a 100% refund for all orders if we are able to cancel them before they ship.


Exchanges

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 15 days of the receipt of your product. The product must be returned in new condition in the original boxes with all the paperwork for an exchange. All shipping charges are not refundable - If you received a free shipping promotion when ordering, the full shipping amount will be deducted when getting an exchange. Please email us for more information.


How do I return a product?

If you are not completely satisfied with your purchase, our customer service department can arrange a return authorization within 25 days of the receipt of your product. The product must be returned in new, resaleable condition in the original boxes with all the paperwork for a refund.  All returns require return merchandise authorization (RMA) from our company. No returns will be accepted without an RMA number.

A 25% restocking fee may be applied to any unauthorized returns and any returns other than damaged/defective goods to cover the cost of shipping the item(s).


Please email us for more information.