Free Shipping Promotion
How Long Does My Order Take to Ship?
Where Does My Order Ship From?
Order Confirmation
International Shipping
What is an Oversized Item?
Oversize Shipping and Delivery Information
White Glove Delivery Service
Special Delivery Options & Services
Additional Delivery Fees
Important Details for Scheduling Your Delivery Appointment
Missing Your Delivery Appointment
Accepting Your Delivery and Damaged Shipments

Free shipping on all orders with no minimum purchase required

We promise to get your home decor products to you fast and hassle-free. We offer Free Ground Shipping on all orders delivered within the lower 48 states. Expedited shipping options are available for an additional cost. Next day delivery must be confirmed by 12:00 p.m. Pacific Time, Monday - Friday (excluding holidays).

If you are getting a free shipping promotion, we will attempt to make one delivery. Modern Decor Home will not be held responsible for fees and charges accumulated for missed ground or oversize deliveries. This includes storage fees, re-delivery fees or changes in final delivery destination. If multiple delivery attempts are required, charges will be passed to customer.

In the event that the customer becomes unresponsive or cannot be reached, the order will be considered a return. Restocking fees will apply as well as shipping costs (both ways). 

How long does it take for my order to ship out?

Orders will leave our warehouse within 5 business days of the order being placed. Orders shipped to Alaska and Hawaii will incur freight charges and the shipping fees for those deliveries are the responsibility of the customer. Shipping charges are calculated after the order is submitted, so your order will be placed on hold until we can reach you by phone to confirm pricing.

Where does my order ship out from?

Modern Decor Home has our manufacturers ship items directly to your door. With warehouses in California, Colorado, Washington, New York, and Philadelphia, we cut down on both lead and delivery time while saving you time and money. We use both UPS and FedEx ground shipping to send non-freight products. Order today and rest assured that will receive your beautiful modern decor quickly and reliably.

Instant Order Confirmation

You will receive instant order confirmation as soon as you place your order. Please check your spam/junk mail folder if you do not receive your order confirmation. You be informed every step of the way with your order from processing to shipping. You will receive a final email with your tracking number the day your order ships.

International Orders

Sorry, at this time we only ship to the lower 48 states. We do not ship internationally.

What is an Oversized Item?

Oversized items are large items that must ship through a freight carrier based on meeting one or more of the following criteria:

  • Total weight is 151 lbs. or greater when packaged
  • Total length of item measures 108" or more
  • Width measures 165" or more
  • If an item ships on a pallet, regardless of weight (but generally in the 100-150 lbs. range), it is considered an oversized item as well

Oversize Shipping and Delivery Information

  • Most of our oversized items qualify for our Free Shipping offer on U.S. orders shipping to the lower 48 states, unless otherwise specified on the product page.
  • Oversized items leave our warehouse within 1-10 business days
  • Final Delivery of oversized items may take anywhere from 1-2 weeks from the time it leaves our warehouse
  • Whenever we are able to accommodate a delivery of oversize items to a remote or isolated area not commonly serviced by freight carriers, delivery may take an additional 1-2 weeks and additional delivery fees may apply
  • All oversized items ship via curbside delivery. *If you require expedited shipping or white glove delivery, please contact us for a quote.

*The Standard Curbside Delivery Service provides delivery of your shipment to the nearest ground level entrance, i.e.: your front porch, a lobby or a garage entrance.

White Glove Delivery Service

Select oversized items are shipped with White Glove Delivery. Items that include this service will be noted accordingly in the Shipping & Returns of the product page.

White Glove Delivery includes the following services:

  • Inside placement of items, up to two flights of stairs
  • Unpacking
  • Debris removal
  • Limited placement of the item
  • Up to 15 minutes of the services described, with no use of tools

White Glove Delivery does NOT include any installation or assembly services. If a product page indicates that installation or assembly is required, it will be your responsibility. Some carriers offer these and other additional services upon your request. However, charges for any additional services you request will apply by the carrier.

Special Delivery Options & Services

Depending on the carrier, you may be able to request Special Delivery options such as upgrading to White Glove Delivery or other Delivery Services.

Please note that the carriers fees will apply for any special delivery options or additional services you request.

By purchasing an oversized item, you authorize and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.

Additional Delivery Fees

Please be aware of the following additional fees that may apply to your delivery:

  • Time Definite Fee: This fee may apply if you request a specific delivery time outside of the freight carrier's normal business hours. The fee can range from $75-$125 or more depending on your location and request. Because the freight carrier determines available delivery times, certain days and times are not available in all areas.
  • Stair Carry/Extra Labor Fee: If your item is carried inside your residence, unpackaged/assembled, or carried up any flights of stairs by the carrier, this fee may apply. The carrier may also charge additional fees if steep uphill or downhill slopes lead to the entryway of your residence or business. These fees vary and can exceed $100.
  • Deliveries to Apartments: The carrier will take the item to the building's loading dock or the nearest ground-level entry. Depending on the building's design, the carrier may leave some deliveries at the main office.

Important Details for Scheduling Your Delivery Appointment

  • Carriers are only able to deliver Monday through Friday. Once your shipment is ready for delivery, the carrier will contact you at the phone number(s) you provided us at the time you completed your order. You can expect their call 24-48 hours prior to your delivery to arrange a 4-hour delivery window.
  • Keep in mind that available delivery times will vary depending on the freight carrier's schedule.
  • If you missed the phone call from the carrier, you have one business day to respond to them to arrange a delivery time. If you do not respond in a timely manner, the freight carrier may store your item and you may be charged storage fees.
  • Daily storage fees may also apply if you do not accept delivery within 3 business days.
  • Always notify the carrier of any circumstances that could affect your delivery, such as a very narrow driveway, a dead-end street or a ferry for islands, etc. (fees may apply).
  • Include any information that will make the delivery easier for the driver and for you by informing the carrier of any special delivery instructions such as if the driver needs to park in a particular place, deliver to your side door, garage entrance or another area, etc.

Missing Your Delivery Appointment

Please make sure not to miss your delivery appointment.

If you are not available for your delivery appointment, you may be subject to additional delivery fees such as storage charges and/or re-delivery. Carrier’s re-delivery fees usually range from $25 - $125.

Also, keep in mind that if the freight carrier is not able to contact you for delivery, they may return your item to one of our warehouses and you will be responsible for the cost of return shipping.

Accepting Your Delivery and Damaged Shipments

At the time of delivery, the carrier will provide you with a Bill of Lading and/or Delivery Receipt. Please thoroughly inspect your shipment at the time of delivery and before you sign for the shipment. If you are holding your furniture or you are waiting on completion of a home improvement project, do NOT wait to inspect the item.

Items rarely get damaged in shipping; however, in the event that damage does occur, all damage and defects MUST to be noted on all copies of the BOL and Delivery Receipt in order for us to be able to file a claim with the carrier and to assist you with a return, replacement or replacement parts.

In addition, we must to be notified within 5 business days of all damages, defects or missing pieces. After 5 business days, you will be financially responsible for any replacement part(s).

If your shipment is severely damaged, refuse your delivery, note the BOL “refused due to damage” and contact us immediately.

*** If you do not have time for an inspection or the driver rushes you, YOU MUST WRITE "subject to inspection" next to your signature on the Delivery Receipt and BOL.***

Please remember that any damage or defect must be reported within 5 business days as all returns need to be initiated in our system within our Standard Returns timeframe of 30 days from the date you receive your order.

If you discover damage or a defect after delivery, we will work to resolve the issue. For detailed instructions on reporting damage or defects not noticeable after the carrier leaves more information regarding our Oversized-Items Returns Policy, please click here.

If you have any other questions regarding shipping, please contact us. for more information.